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Privacy Policy

Last updated: September 2, 2025

MUQA operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). MUQA is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at muqawork@gmail.com or contact us at Sitole ki kothi govind nagar ward no. 21 control k samne, Jayshree hospital, Shivpuri, MP, 473551, IN

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at muqawork@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at muqawork@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at muqawork@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at muqawork@gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at muqawork@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Muqa | Returns & Refunds Policy

At Muqa, we're dedicated to delivering premium gear that lets you WEAR YOUR EMOTIONS. Each item is custom-printed and created especially for you when you order. Here’s how we handle returns to ensure quality and clarity.

Damaged, Defective, or Incorrect Items

We stand behind the quality of our products. If you receive an item that is misprinted, damaged, or defective, we will make it right.

Claim Window: You must contact us within 7 days of receiving your order.
Required Proof: To help us resolve this for you quickly, please provide a clear unboxing video and photos of the faulty item, the packaging, and the shipping label.
Our Solution: Once we verify the issue, we will reprint your item and ship a replacement to you at no additional cost.

Size Exchanges & General Returns

Because every product is made to order, we do not hold inventory. This means we are unable to accept returns or offer exchanges for reasons of personal preference, such as ordering the wrong size or a change of mind.

Please check your size carefully! We strongly advise you to consult our sizing chart before placing an order to ensure the perfect fit.
If you wish to get a different size or product, you will need to place a new order.

Undelivered Orders (Return to Origin - RTO)

If an order cannot be delivered due to an incorrect address, or if the package is unclaimed, it will be returned to our fulfillment partner.

Check Your Address: Please ensure your shipping address is 100% correct when you place your order.
Reshipment: If your order is returned to us, please contact our support team. You will be responsible for the reshipment costs to have the order sent out again.

Refunds

Refunds are only offered for items that are defective, damaged, or misprinted. We do not provide refunds for the reasons mentioned in the "Size Exchanges & General Returns" section.
If a refund is approved, it will be processed to your original payment method within 5-7 business days.
Please note that original shipping fees are non-refundable.

Shipping Policy

Muqa | Shipping Policy

We know you're excited to WEAR YOUR EMOTIONS. Here’s everything you need to know about how we get your custom-printed Muqa gear from our door to yours.

Order Processing Time

Every Muqa piece is custom-printed and made to order with the highest attention to quality.

Standard Processing: Please allow 2-5 business days for us to process, print, and quality-check your order before it ships.
Express Processing: Want to jump the queue? Select our Express Processing option at checkout for an additional ₹52.50. We will prioritize your order to ensure it is dispatched as quickly as possible. (Standard delivery times apply after dispatch).

Shipping Timelines & Rates

Domestic Shipping (Within India)

Standard Shipping:
- Delivery Time: 2-5 business days after your order has been processed and dispatched.
- Cost: A flat rate of ₹63.72 for orders up to 0.5 kg.
Cash on Delivery (COD):
- An additional charge of ₹40.12 applies to all COD orders.

International Shipping

Delivery Time: 6-12 business days, depending on the destination country.
Cost: Rates are calculated at checkout based on your location and the weight of your order.
Important Note: The customer is responsible for any customs duties, taxes, or import fees levied by their country.

Gifting & Special Packaging

Make your order extra special with our premium packaging options:

Premium Box Packing: ₹17.70 per order.
Custom Letter & Gift Wrap: ₹47.20 per order.

Order Tracking

Once your order is on its way, you will receive a shipping confirmation email containing a tracking link. You can use this link to follow your package's journey to your doorstep.

Delivery Issues (Return to Origin)

Please ensure your shipping address is complete and correct at checkout.

If an order is returned to us due to an incorrect address, failed delivery attempts, or if it is refused by the recipient, it will be marked as "Return to Origin" (RTO). In such cases, you will be responsible for the cost of reshipping the order to the correct address.

Order Cancellation

Because every item is created on-demand just for you, orders cannot be canceled once they have entered the processing stage. Please review your order carefully before confirming your purchase.

If you have any questions about your order, please don't hesitate to contact us.

Terms of Service

Muqa | Terms of Service

Last Updated: October 18, 2025

1. Introduction

Welcome to the world of Muqa. These Terms of Service (“Terms”) are the rules that govern your use of our website (https://www.google.com/search?q=muqa.com) and your purchase of our products. By accessing our site and placing an order, you agree to be bound by these Terms.

In this document, “Muqa,” “we,” “us,” and “our” refer to the Muqa brand. Please read these terms carefully. If you do not agree with them, please do not use our services.

2. Who Can Use Our Site

To shop with Muqa, you confirm that:

You are at least 18 years old, or you are using our site under the supervision of a parent or legal guardian who agrees to these Terms on your behalf.
Our website is not intended for children under the age of 13.

We reserve the right to refuse service to anyone, for any reason, at any time.

3. Our Products & Services

Muqa offers premium, made-to-order apparel. This means each item is custom-printed for you after you place your order. We handle everything from production to shipping, delivering the final product directly to your door.

4. Your Account

Account Creation: You may need to create an account to access some features. When you do, you agree to provide information that is accurate and complete.
Account Security: You are responsible for protecting your account password and for all activities that occur under your account. Please notify us immediately if you suspect any unauthorized use.

5. Your Responsibilities as a Customer

Accurate Information: You are responsible for providing an accurate shipping address, contact details, and payment information. We are not liable for delivery failures due to incorrect information provided by you.
Prohibited Conduct: You agree not to use our site or products for any illegal purpose. You will not violate any laws in your jurisdiction. You also agree not to reproduce, duplicate, copy, or resell any of our designs, products, or branding without our express written permission.

6. Intellectual Property

All content on this website, including designs, graphics, logos, text, and images, is the exclusive intellectual property of Muqa. Our brand and designs are protected by copyright and trademark laws. You may not use any of our intellectual property without our prior written consent.

7. Placing & Fulfilling Orders

Order Confirmation: After you place an order, you will receive a confirmation email. This means we’ve received your order and are preparing it for production.
Production Time: Because your gear is made just for you, production typically takes 1-5 business days before it is ready to be shipped.
No Changes or Cancellations: Once an order enters the production process, it cannot be changed or canceled. Please double-check your size and design choices before completing your purchase.

8. Pricing & Payment

Payment: Full payment is required at the time of purchase. We accept various payment methods, which are detailed at checkout. All transactions are processed in Indian Rupees (INR).
Taxes: You are responsible for any applicable taxes, such as GST. The final price, including all taxes, will be displayed at checkout.

9. Shipping & Delivery

Timelines: Shipping times vary depending on your location and the shipping method selected. Estimated delivery times will be provided at checkout. Please note these are estimates, and we are not responsible for delays caused by third-party shipping carriers.
Tracking: You will receive tracking information via email once your order has been shipped.
Delivery Issues: If a package is returned to us due to an incorrect address, you will be responsible for the cost of reshipment.

10. Returns, Refunds, & Exchanges

Our products are custom-made to order, which means we cannot accept returns or exchanges for issues like incorrect size selection or change of mind. Please refer to our Returns & Refunds Policy for full details.

Defective Products: If you receive an item that is damaged, misprinted, or defective, please contact us within 7 days of delivery with video and photo proof. We will arrange for a free replacement.
No General Returns: We do not offer returns or size exchanges. Please use our sizing chart carefully before ordering.
Refunds: Refunds are only issued for defective items or if we make an error with your order. Approved refunds will be processed to the original payment method within 5-7 business days.

11. Limitation of Liability

Muqa’s total liability for any claim arising from your use of our services or purchase of our products is limited to the amount you paid for the product in question. We are not liable for any indirect or consequential damages. We do not guarantee that our website will be uninterrupted or error-free.

12. Changes to These Terms

We may update these Terms of Service from time to time. We will post the new terms on this page. Your continued use of our website after any changes constitutes your acceptance of the new Terms.

13. Contact Us

If you have any questions about these Terms, please contact us:

Email: muqawork@gmail.com
WhatsApp: +91-8827785178

Hear It Straight from Our Customers!

See what makes our Muqa family smile

Tarun Singh

September 15, 2025

Absolutely love this product! The quality exceeded my expectations and the customer service was fantastic. Will definitely be ordering again.

Shahwaz Khan

May 12, 2025

Fast shipping and exactly as described. The attention to detail is impressive and I'm very satisfied with my purchase.

Pragya

March 10, 2025

Great value for money. The product works perfectly and arrived quickly. Would recommend to friends and family.

Sidra

August 10, 2025

“I wasn’t sure at first, but wow — this product exceeded my expectations in every way. From packaging to performance, everything screams quality. Don’t even think twice — just go for it!”

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